FAQs

Find answers to some of the most common questions about our products, orders, payments, shipping, and returns. If you need further assistance, our support team is always happy to help.

1. What payment methods do you accept?

We currently offer Cash on Delivery (COD) and JazzCash as payment options.

2. Do you offer Cash on Delivery?

Yes. Cash on Delivery is available on eligible orders. You can pay in cash when your order is delivered.

3. How can I pay through JazzCash?

You can make your payment through our JazzCash account:

JazzCash: 0308 0636364

Please keep your transaction confirmation after completing the payment.

4. How long does delivery take?

Delivery times may vary depending on your location and order. Once your order has been dispatched, you will receive the available shipping information so you can follow your order.

5. How can I check the status of my order?

If you have questions about your order status, please contact our support team with your order number and the email or phone number used when placing the order.

6. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it. We’ll do our best to accommodate your request before the order is processed or shipped.

7. What is your return policy?

We offer a 7-Day Return Policy. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to our return conditions.

Please contact us before sending any item back.

8. What condition must an item be in to qualify for a return?

Returned items should be unused, unworn, undamaged, and in their original condition and packaging. Items showing signs of use or damage may not qualify for a return.

9. How do I request a return?

To request a return, contact our customer support team and provide your order number along with the reason for your return. Our team will provide you with the necessary instructions.

10. Are shipping charges refundable?

Any applicable shipping charges and return shipping costs may be handled according to the circumstances of the return and our return policy.

11. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order. Include your order number and clear photos of the item so our team can review the issue and assist you.

12. Can I place an order if I have questions about a product?

Absolutely. If you need additional information about a product before purchasing, contact us and we’ll be happy to help with your questions.

13. How can I contact customer support?

You can reach us through:

Email: info.adnanpk@gmail.com
WhatsApp: +92 325 3131310
TikTok: @adnan.pk63

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM ET

14. Is my personal information secure?

We take reasonable measures to protect the information you provide when placing an order or contacting us. We will never ask you to share sensitive payment information such as your JazzCash PIN, password, or OTP.